Frequently Asked Questions
Everything you need to know about your outdoor gear and orders.
What is your return policy for ski and snowboard equipment?
We offer a 30-day return window for unused equipment in its original packaging with all tags attached. Please note that mounted skis are considered custom and are not eligible for return.
Do you offer professional ski mounting services?
Yes, we provide professional mounting and tuning services at all our physical retail locations. For online orders, skis are shipped unmounted for safety reasons.
How long does shipping take for online orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
Can I pick up my online order at a Boyne Country Sports store?
Yes, we offer a 'Buy Online, Pick Up In-Store' option at checkout for all items currently in stock at your preferred local branch.
Do you offer a price match guarantee?
We strive to offer the best value. If you find an identical, in-stock item at an authorized US retailer, contact our support team and we will do our best to match the price.
How do I determine the correct size for technical outerwear?
Each product page includes a specific size chart from the manufacturer. If you are between sizes, we generally recommend sizing up for layering purposes in cold weather.